Items purchased on the PropertyRoom.com™ website (the "Website") by customers / shoppers / bidders / buyers (herein “you”) may ship from PropertyRoom.com, Inc. (“PropertyRoom”) processing centers or direct from third party merchants selling through the Website (“Merchants”). The terms and conditions set forth in Paragraphs 1 though 4 of this Shipping and Returns Policy are applicable to packages sold by PropertyRoom for its own account or on behalf of a seller for which it is acting as agent (and not to sales by Merchants). The terms and conditions for an items sold by one of our Merchants are as set forth in the specific item listing detail. Paragraph 5 of this Shipping and Return Policy summarizes the general shipping performance standards required from Merchants. The User Agreement is applicable to all transactions through the Website.

1. Shipping Guidelines
2. Will-Call Policy
3. Damage During Shipping
4. Return Policy
5. Shipment from Merchants

1. 1. Shipping Guidelines
   PropertyRoom uses reasonable efforts to process and ship orders within one business day of purchase. Order processing times are contingent upon payment verification.
   1. PropertyRoom endeavors to process and ship orders by the end of the first business day following purchase. Order processing times may vary, however, based typically upon PropertyRoom’s ability to verify and settle payment.
   2. For most shipments, PropertyRoom engages the services of UPS, Federal Express, DHL or other such shipping company. Consistent with the policies of these companies and PropertyRoom’s shipping policies:
      1. PropertyRoom will not ship to PO Box addresses;
      2. PropertyRoom will not ship to APO/FPO addresses; and
      3. PropertyRoom will not permit shipment outside the US.
      In the event that you provide an address which does not meet the foregoing requirements, your shipment may be delayed or cancelled.
   3. The terms “Overnight” or “Next Day” delivery in any listing will mean the specific restrictions and practices of the shipping company used by PropertyRoom. Typically, terms such as “Overnight” or “Next Day” reflect a commitment to deliver on the next business day, which omit Saturdays and holidays.
   4. Items with a listing of “common courier” for shipping method will ship via a local freight shipping company. For these items, PropertyRoom will not provide a shipping estimate at time of bidding. Following successful purchase of the item, you will be responsible for obtaining shipping quotes and arranging for shipping payment. The item may only be picked up from the Property Room will-call center during normal will-call hours.
   5. Items listed as "Will-Call Only" as the shipping method will not ship via a shipping company. Likewise, in instances where you select “Will-Call” as the shipping method, items will not ship via a shipping company. In both instances items require pick-up from a PropertyRoom-designated processing center per the Will-Call Policy.
   6. Shipping and handling (“S&H”) quotes reflect a per item fee, so the total S&H fees for multiple items will equal the sum of the quoted per item fees.
   7. Available shipping methods, as well as estimated S&H fees, appear in the item listing during the bidding process. Estimates of the shipping fees include any applicable handling charges. For items with a final product price of more than $100, the shipping and handling fee will include insurance. PropertyRoom’s shipping carriers’ rules require that certain items be sent via an Express Shipping method to ensure reliable and traceable delivery. If these carrier rules result in a change to the shipping method you selected, PropertyRoom will send the item via the least expensive insurable Express Shipping method permitted by the shipping company partner. PropertyRoom will then directly charge your payment method for any additional costs incurred.
   8. Once your order has shipped, you cannot cancel or request refund, with the exception of requesting a return in accordance with the Return Policy below.
   9. PropertyRoom cannot place special instructions for the delivery driver on the package.
   10. For packages returned as undeliverable for any reason (except solely as a result of the fault of the shipping company or PropertyRoom), PropertyRoom will directly charge your payment method for the original S&H fees as well as any additional return fees.
   11. Shipping companies impose a charge (sometimes $5.00 or more according to their prevailing published tariffs) for each incorrect or incomplete delivery address. It is YOUR RESPONSIBILITY to ensure the complete and accurate entry of your shipping address into the Website. If a shipping company imposes an address-related surcharge for your shipment, PropertyRoom will directly bill your payment method for the amount.
   12. For any additional costs related to the delivery of the package, PropertyRoom will directly charge your payment method. Reasons for such additional charges include, but are not limited to, change of address, incomplete address information and change of delivery method.
   13. For the proper delivery of some items, the shipping company may require a signature. Therefore, when entering shipping information into our system, please provide a shipping address and telephone number attended during normal business hours.
   [top]
2. 2. Will-Call Policy
   Some items may show "Will-Call Only" as the only shipping method in the listing description. Such items will require pick-up from the Processing Center specified by PropertyRoom. In addition, and from time-to-time and at PropertyRoom’s sole discretion, PropertyRoom allows Will-Call as a shipping method option. In the event that you select Will-Call as an optional shipping method, the item will require pick-up from the Processing Center specified by PropertyRoom.
   The following rules and practices apply when using Will-Call as the shipping method:
   1. PropertyRoom processes items in several locations throughout the US. PropertyRoom does not transfer Will-Call items between processing centers.
   2. You are solely responsible for noting the Processing Center location for a specific Will-Call item prior to purchase.
   3. Following purchase, the system will automatically send an email to you with the address of the Processing Center.
   4. PropertyRoom will publish a Will-Call S&H fee in the item listing and directly charge you for this Will-Call S&H fee. This fee does not reflect any shipping costs but instead what PropertyRoom deems, in its sole discretion, as a fair and appropriate handling fee for the costs and value of the Will-Call service.
   5. PropertyRoom will make items available for Will-Call pick-up beginning with the second business day following the purchase.
   6. We provide Will-Call hours from 10:00 am - 2:00pm (Processing Center local time), Monday - Friday (excluding holidays).
   7. You do not need to make an appointment for Will-Call.
   8. To verify identify for pick-up, PropertyRoom requires that:
      1. You present valid, government-issued photo identification at the time of pick-up; or
      2. Fill-out and sign a Will-Call Release Form prior to pick-up, and then your designee present valid, government-issued photo identification at the time of pick-up.
   9. You must pick-up Will-Call items within 10 business days of the auction close date. IN THE EVENT THAT YOU FAIL TO PICK-UP AN ITEM WITHIN 10 BUSINESS DAYS OF THE PURCHASE DATE, YOU ACKNOWLEDGE AND AGREE TO POSSIBLE FORFEITURE OF BOTH FEES AND GOODS. For each Will-Call purchase, you agree as follows: “For Will-Call, I agree to bring valid government-issued photo ID and personally pick-up my winning auction purchase from the specified Processing Center, or alternatively, I agree to fill-out and sign a Will-Call Release, allowing my designee to bring photo ID and pick-up my winning auction purchase. Further, I acknowledge that I have read and understood the Will-Call Policy, and I specifically agree in the event that I fail to pick-up my winning auction purchase prior to 2pm, local time, on the 14th calendar following the auction close date, PropertyRoom possesses sole discretion of either shipping the item to me and charging my payment method or alternatively taking title to my winning auction purchase, free and clear without liability. I understand that in the latter case, if I forfeit my winning auction, PropertyRoom may dispatch my purchase as it sees fit, which includes but is not limited to re-listing for auction, selling for scrap, donating to charity or disposing.”
   [top]
3. 3. Damage During Shipping
   Occasionally, the shipping process may result in damage to a purchased item. If this happens to your order, please contact customersupport@propertyroom.com. You will need to include the following information in your email: Item number, type of packaging used, and any damage the carton may have sustained. Please allow 10 business days for the resolution of shipping claims. If the shipping company approves your claim, it will send notification and compensation to PropertyRoom. PropertyRoom will then apply the appropriate credit to your payment method.
   [top]
4. 4. Return Policy
   1. Origin and Condition of Items
      The majority of items auctioned by PropertyRoom on the Website derive from law enforcement agencies and other governmental agencies. Typically seized, forfeited, or found, you should consider such items "used" unless otherwise noted.
      A description and picture accompany each auction listing. Any such description represents PropertyRoom’s good faith opinion of the condition or other characteristics or properties of the item, based upon a visual inspection of the item and such other activities deemed appropriate by PropertyRoom. While PropertyRoom endeavors to accurately describe and portray each item, such assessment is subjective in nature and PropertyRoom’s opinion concerning the condition or other characteristics or properties of an item is not a representation or warranty. PropertyRoom does not own or use the vast majority of goods auctioned, and as a result can not supply the type of information you might expect from a manufacturer or owner. Accordingly, an assessment by the purchaser or any third party of the condition of the item may not match PropertyRoom’s opinion.
      Do not make assumptions regarding any features, functionality or additional parts not pictured or described. In addition, note that the original manufacturers for all items listed for auction may consider the item old or out-of-date and therefore no longer supported. We can not accept return requests in these occurrences.
      All communications related to any item purchased in a transaction must be directed to PropertyRoom and not the manufacturer of the item.
      
   2. Your Responsibility
      You assume responsibility for auctions you have won. PropertyRoom will generally only accept returns if it made a manifest error, such as shipping the wrong item or shipping the incorrect quantity of items or if PropertyRoom determines that the item sold is Prohibited Property (as defined in the User Agreement). PropertyRoom may, in its discretion, accept certain other returns, provided that a 15% restocking fee may apply to such discretionary terms and PropertyRoom will not approve discretionary returns of the following items under any circumstances: (1) any item with a condition rating of “Fair” or lower, (2) trading/sports cards, coins and other “loose” collectables, or (3) any item identified in the listing as “Untested”. With respect to discretionary returns, PropertyRoom May change the criteria upon which it determines whether to accept a discretionary return and no practice or course of conduct shall create any obligation on the part of PropertyRoom to accept any return other than for manifest error or Prohibited Property. To initiate a return request, you must complete a Return Goods Authorization (RGA).
   3. Return Goods Authorization (RGA) Rules
      You must understand and adhere to the following guidelines when requesting a RGA.
      1. PropertyRoom will refuse and return, at your expense, any item delivered to PropertyRoom without an RGA number clearly written on the outside of the box.
      2. You must initiate the RGA within ten days of the date of the invoice.
      3. You may obtain the RGA from our Customer Service Department as follows:
         1. Obtain the item listing number for the requested return
            1. You can find the item number in the original email receipt, sent to you via email following your purchase.
            2. Note that you may also find the item listing number on the packing list accompanying your package, listed under "Reference Number."
            3. If you can not find the item listing number, please provide the name in the BILL TO field and the date ordered. You will enter this information in the “Item” field on the RGA form
         2. To request an RGA number, please send an email to customersupport@propertyroom.com. Be sure include the item and or listing number and a detailed reason for your return request. Someone will respond to you within 48 business hours.
         3. PropertyRoom reserves the right to refuse to issue an RGA number if it determines that the request return does not have merit.
      4. Once you have received an RGA from PropertyRoom, your RGA number will expire thirty days after date of issue.
      5. If you receive a shipping company Call Tag:
         1. Please place the item in its original packing and clearly print the RGA number on the side of the box.
         2. To ensure proper credit, include a copy of the confirmation emailed to you following your purchase.
         3. The shipping company will typically make three attempts to pick-up an item. If these attempts prove unsuccessful, you are responsible for arranging return shipment.
      6. Allow sufficient time for your item to be delivered to PropertyRoom (five days by Ground or Priority Mail).
      7. PropertyRoom will attempt to verify the claim after receiving the item in its processing center. If unable to verify your claim or if we determine that the return is not merited for any reason, we will deny the claim and return the item to you.
      8. If PropertyRoom approves your claim, PropertyRoom will, at its option, repair the item or apply a credit to your payment method. Please allow 10 business days to process the credit.
   [top]
5. 5. Shipment from Merchants
   In an effort to provide a consistently high level of service and satisfaction to our shoppers, PropertyRoom requests that our Merchants adhere to the following shipment and return standards:
   1. Publish shipping methods and costs in each item listing.
   2. Ship items within 2 business days of the order date.
   3. Upload ship notification and tracking information within one business day of shipment.
   4. If item does not ship within 5 business days of order date, comply with a buyer request for full refund.
   5. Publish, or link to, a Merchant-specific return policy in each item listing.
   PROPERTYROOM IS NOT RESPONSIBLE FOR THE SHIPMENT OR RETURN OF ANY ITEM PURCHASED THROUGH THE WEBSITE FROM ANY MERCHANT. YOUR EXCLUSIVE REMEDY AND SOLE RECOURSE WITH RESPECT TO SUCH ITEMS IS TO FILE A CLAIM WITH SUCH MERCHANT IN ACCORDANCE WITH THE TERMS AND CONDITIONS SET FORTH BY SUCH MERCHANT IN THE SPECIFIC ITEM LISTING DETAIL.
   [top]